If your Mac is stuck on the loading screen, you will obviously not be able to shut it down via any normal method though, such as via the Apple menu.

The first step in trying to solve the problem is simply a restart. Format Your Hard-Drive and Reinstall macOS.If you need anything further from me, just let me know. So you know, I have booted up this after with exactly the same configuration of that on the 7th of December and I experienced no issues. When I have a look in the 'CrashReporter', 'DiagonsticReports' and 'HangReporter' logs there is nothing logged at all regarding Sophos or anything for the last two weeks, while I was experiencing the issue with Sophos' 'On-Access Scanner' causing the Time Machine backups to stall and freeze the laptop, which was manisfesting at a Firefox crash.įrom everything that I can see it appears that the reason for the laptop freezing, was due to Sophos connecting to the update servers to see if there were any new virus patterns. Looking in the Diagonstic and Usage Messages' log the only activity that was going at this time was connecting to the local wirless network. I switched the Mac on and logged in at 19:19:50 on December the 7th and I then brought the system backup up and logged on again at 19:41:34. However, I have found the following within the 'System' log that is around the time that I had laptop lock up ĭec 7 19:19:50 macbook001 SophosAutoUpdate: WARNING: The sun_len field of a sockaddr_un structure passed to CFSocketSetAddress was not set correctly using the SUN_LEN macro.ĭec 7 19:41:34 rangers7 SophosAutoUpdate: WARNING: The sun_len field of a sockaddr_un structure passed to CFSocketSetAddress was not set correctly using the SUN_LEN macro.ĭec 7 19:47:11 rangers7 .501 (.): Exited: Killed: 9ĭec 7 19:47:20 rangers7 SophosAutoUpdate: WARNING: The sun_len field of a sockaddr_un structure passed to CFSocketSetAddress was not set correctly using the SUN_LEN macro. As I promised, I have just had a look at the logs that you've listed and I'm afraid that I can't find anything the 'Sophos' logs that talk about updating activity they only list the activity that is centred around the scans that I have run.

My mac freezes at startup